Effective Date: August,04, 2024
House By The Lake LLC (“we,” “our,” “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information. By using our services, website, or interacting with us, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII):
- Name, phone number, email address, mailing address, and other contact details when you make a booking or inquiry.
- Payment Information:
- Credit card details and billing addresses are collected during the reservation process via secure payment systems.
- Booking and Stay Information:
- Details of your stay, preferences, special requests, and previous bookings.
- Usage Information:
- Information about your interaction with our website, such as pages visited, booking patterns, and time spent on the site.
- Device and Location Information:
- IP address, browser type, operating system, and location data collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and manage reservations and bookings.
- To communicate with you about your stay, respond to inquiries, and provide customer support.
- To personalize your experience, including accommodating special requests.
- To process payments securely.
- To send promotional materials, offers, and updates about our services (with your consent).
- To improve our website and services through analytics.
- To comply with legal obligations, such as tax and regulatory requirements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, email providers, and IT support.
- Legal Authorities: When required by law, such as to comply with legal processes or protect the rights of House By The Lake LLC.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- Secure Sockets Layer (SSL) technology to encrypt data during transmission.
- Secure servers and restricted access to authorized personnel only.
- Regular security audits and updates to protect against breaches.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. These small files are stored on your device and collect data about your preferences and activity.
- Types of Cookies Used:
- Session Cookies: Temporary cookies that are deleted when you close your browser.
- Persistent Cookies: Remain on your device for future visits.
- How We Use Cookies:
- To remember your preferences.
- To analyze website traffic and improve performance.
- Managing Cookies:
- You can disable cookies through your browser settings, but doing so may affect your experience on our website.
6. Retention of Information
We retain personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Once the information is no longer needed, it is securely deleted or anonymized.
7. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Update or correct your personal details.
- Deletion: Request the deletion of your information, subject to legal and operational requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover that we have unintentionally gathered data from a child, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review the policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
House By The Lake LLC
14505 Maple St., Lakeview, OH 43331
Phone: 614-506-6465
Email: info@housebythelake.com
We are committed to addressing your concerns and ensuring your privacy is respected.
